Loop Group, LLC provides expertise in a multitude of business functions for any organization. We work closely with all levels of leadership – within an organization – to assess current business practices and tailor recommendations to bring efficiency and increased results. The Loop Group, LLC philosophy is to provide the necessary tools and training to avoid continued dependency on our consultants, thus creating organizational independence and reducing the overall costs of our services.

Specifically, our tools have been used in implementations for customer service, call centers, and field operations, however the techniques are universal and can be adapted to meet the needs of any organization! Loop Group, LLC also has access to industry experts – across all major functions – to achieve wise, fiscally sound, and successful results.

Expertise includes:

  • Organizational Design, Optimization, and Development
  • Customer Service
  • Staff Development
  • Management Development
  • Change Management
  • Financial Discipline
  • Resource Planning/Staffing Optimization
  • CRM Technology
  • Phone Technology
  • Customer Channels
  • Customer Experience
  • Facilities
  • Contact Center to Customer
  • Training Excellence, Efficiency, and Effectiveness
  • Process Guides
  • Communication Optimization (all facets inside and outside organization)

The foundation of it all is our exceptional customer service, which transcends the internal and external customers of our clients.  It is modeled in our approach to every entity we serve. Customer service is not something we preach, it is the very essence of who we are!